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Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.

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Our hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 3-4 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

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If you haven’t received your results within 3-5 working days of receipt of the sample arriving at our lab, please contact us via our 24/7 Live Chat team.

Results are sent via email in PDF format but on occasion may end in your spam/junk folder. We advise to check this first before contacting us.

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We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

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Bioresonance therapy is a complementary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970s by a team of medical doctors and biophysicists, these devices are in regular use in over 26 different countries.

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We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues.

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Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC.

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The hair sample does not have to be from the head; we can test hair from any part of the body, including leg, arm or chest.

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Dyed or coloured hair is perfectly fine for testing. We test the resonance of the hair, which is not affected by colouring, perming or other treatments. 

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If you’ve purchased one of our hair testing kits, you will have to pay the postage cost back to the processing centre, which then sends the sample to the UK. We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we can offer such a comprehensive test at the price offered. Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not satisfied with the results you are entitled to claim a refund by following the process stated below: Name used to purchase Email address used to purchase PayPal Transaction ID or website order numbernTransaction amountnDate of purchasenReason for requesting a refundn

NOTE: 100% money back guarantee is only for customers that complete the elimination diet of 4-6 weeks. Refunds can only be claimed after completion of the elimination diet and within 90 days of purchase. If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues. Opening a claim on PayPal will significantly delay the resolution process and may not lead to a full refund being issued.

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For customers that purchased a test kit, we provide a pre-paid Royal Mail return envelope. If you have purchased our digital option, you will have to purchase your own return envelope. A first-class stamp would be more than sufficient. We recommend to pop into your local Post Office so your sample is tracked. This will ensure your sample arrives safely to us.

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We typically recommend providing 3-5 single hair strands if the hair is longer than an inch. For shorter hair, we suggest doubling that amount, requiring 6-10 strands for testing.

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We use Bio Resonance technology to test the hair samples. This works by scanning the hair sample to create a profile of a particular person's energy that radiates from the DNA. With this profile, we can then scan all the items in the chosen test against the hair sample. If, for a specific reason, a particular items pattern does not harmonise with that of the hair sample of the client, then the energy is distorted and therefore does not co-operate, showing as a sensitivity, deficiency, and/or imbalance.

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The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 to 5 strands and slightly twist the hair together.

Another way to collect is by brushing your hair and collect hair strands from your hairbrush.

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The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible (without drawing blood). If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

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Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4, receive your results and make positive changes. It’s that simple.

Tests can be ordered directly through our website using our secure checkout. We offer a variety of convenient payment options, including Google Pay, Apple Pay, and PayPal, ensuring a smooth and secure transaction experience. You can also place your order over the phone or via email.

For the most secure payments, we recommend purchasing directly from us, as we are a verified company with PayPal. This guarantees protection against internet fraud and provides a fully traceable payment solution. Additionally, our PayPal receipt includes our address, email address, and phone number for your convenience, so you can easily contact us if you have any concerns.

If you have any questions, please don’t hesitate to reach out via our LiveChat, available 24 hours a day. We’re here to help!

No, we do not need the root. Please see question “How do I take my hair sample”

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We do not recommend testing children under the age of 5, as their tolerance levels to certain items may not yet be fully developed, which could result in false positives in the test results. However, the decision ultimately rests with the parent or guardian.